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Frequently Asked Questions

Got a question? Maybe we've answered it below. If not, just send us a message.

Shipping

Where do you deliver? What states qualify for free shipping?

We deliver to all 48 of the contiguous U.S. states.

We offer free shipping on orders over $150 to 29 states: AL, AR, CT, DE, GA, IA, IL, IN, KY, KS, LA, MD, MI, MN, MO, MS, NC, NJ, NY, OH, OK, PA, RI, SC, TN, VA, WI, WV, and Wash. DC.

All other states have calculated shipping options available at checkout.

Do you offer local pickup?

Yes! Customers can choose to pickup their order at our farm in Middletown, IN at no charge. Just select the local pickup option at checkout. We'll send you an email when your order is ready for pickup.

How long does shipping take?

Our beef is shipped frozen on Wednesdays via overnight or two-day express shipping to ensure it arrives in perfect quality. The order cutoff time for Wednesday shipping is midnight Tuesday (i.e. orders placed on Wednesday will ship the following Wednesday). When your order ships, we will email you tracking details so you can stay updated on your delivery.

Where can I track my deliver?

When your order ships, you will receive an email with tracking details.

What is the minimum order for free shipping?

We offer free shipping to 29 states for any order of $150 or more.

How do you ship your beef?

It's very important to us that the packaging we use to ensure your beef arrives safely is as sustainable as the practices used to raised the beef.

Our beef is packed frozen into sturdy boxes lined with bio-degradable insulation made from cornstarch that you can dissolve safely in water and rinse down the drain. Of course the cardboard box and plastic insulation wrapper are fully recyclable as well.

All deliveries are packed with dry ice or drain safe, recyclable frozen gel packs to ensure your beef arrives in perfect quality.

How is your beef packaged?

Our beef cuts are individually packaged in vacuum-sealed shrink-wrap packaging to preserve quality and nutrition, and with a label on every package you’ll know exactly what you’re pulling out of the freezer. Our premium steaks (T-Bone, Filet Mignon, Ribeye, and NY Strip) are packaged in pairs (two steaks per shrink-wrapped package).

What if my delivery is delayed?

We take great pride in having our products arrive to your doorstep in perfection condition.

Please open and inspect your packages as soon after delivery as possible. If the meat is partially frozen or cold to the touch (like it's been in a refrigerator at or below 40 degrees Fahrenheit), it is safe to eat per the USDA.

If you are concerned about the safety of your product, please do not hesitate to reach out and our customer support team will be happy to help you! Remember, every order is backed by our Farmer's Handshake Guarantee.

What if I'm not at home when my order arrives?

No signature is required for delivery. Your beef will be shipped frozen on dry ice on Tuesday to ensure it arrives in perfect quality. Tuesday shipping ensures delivery before the weekend when families are more likely to be away.

Farm Practices

What does "grass-fed" mean?

We believe cattle were created to convert sunlight, rain, soil, and plants into healthy protein, vitamins, and minerals. Accordingly, our cattle eat ONLY a healthy mix of grasses, legumes, and brassicas and are NEVER fed grain or grain by-products. They are 100% grass-fed and grass-finished in a regenerative farming system.

Is your beef "grass-finished"?

Yes. Our cattle eat ONLY a healthy mix of grasses, legumes, and brassicas and are NEVER fed grain or grain by-products. They are 100% grass-fed and grass-finished in a regenerative farming system.

Why do you dry-age the beef?

Dry-aged beef tastes better and is more tender. Supermarket beef is rarely dry-aged. Dry aging removes excess moisture from the meat, which concentrates the beef flavor and increases the tenderness of the meat. When you purchase dry-aged beef, you're not paying extra for the water weight found in conventional beef.

Are there any additives in your beef?

Our beef is a 100% natural product. There are zero additives.

Do you give your cattle growth hormones?

No. Our cattle are never administered growth hormones.

Where is your beef processed? Is it USDA-inspected?

Our beef is processed by a local Indiana family-owned USDA-inspected facility. The local processor is the ONLY stop your beef makes between our family farm and your family's dinner table.

What breed of cattle do you raise?

Our herd is Angus based. You can see photos on the website of our cattle and the pastures we raise them on.

Freezer Beef

Why buy beef in bulk?

Bulk beef is an affordable way to stock your family's freezer for year-round nutritious meals. The larger the bundle, the greater you save!

How much beef does my family need?

Your family's beef needs may range from a 1/8 Beef up to a whole beef (or more), depending upon household size and how often you eat beef. Use our chart below to help estimate your family's needs.

How much freezer space do I need?

A typical kitchen freezer is approximately 5-6 cubic feet (less if you have an ice maker). Freezer space requirements range from 2 to 14 cubic feet, depending upon the size of the bundle:

For ¼ Beef Bundles or ½ Beef Bundles, we recommend getting a deep freezer to store your beef.

Can I buy a whole beef?

Of course! While we sell eighth, quarter, and half beef bundles directly on our website, please call us at (765) 623-7949 to order a whole beef. We will work with you to accommodate any special processing/cutting requests you may have.

Can I buy bulk ground beef?

Absolutely! We offer a bulk discount program on ground beef orders. The more you buy, the more you save. If you want just 20 lbs., check out our Premium Ground Bundle. For orders of 40 lbs or more, please send us a message for our current bulk discount schedule.

Subscriptions

What are subscriptions?

Subscriptions let you choose which beef cuts to receive and how frequently you want to receive them. By selecting a subscription, you save 5% on every delivery. You can start with one of our popular bundles and add on your family's favorites, or start from scratch by choosing all the products you'd like to receive.

What are the savings for subscriptions?

All subscriptions get an automatic 5% discount.

Do subscriptions qualify for free shipping?

Yes! Every subscription of $150 or more ships free to 29 states.

What is the shipping policy for subscriptions?

Subscription orders ship weekly on Wednesdays, just like one-time orders.

How do I create a subscription?

On any product page, select the "Subscribe and save 5%" option, then select a delivery frequency (we offer 4-, 6-, and 8-week delivery frequency options). Verify the quantity you want to receive and then click "add to cart."

All products will be grouped by delivery frequency at checkout, so if you place some products on a 4-week delivery and some on an 8-week delivery, you will have two subscriptions (one for each delivery frequency).

Can I change a product already in my cart to a subscription?

Yep. It's super easy. Just click the blue subscription button and choose your delivery frequency.

How can I edit, pause, skip or cancel my subscriptions?

You can access your subscriptions portal via your account page. Just click the "Manage Subscription" button. The portal will list each of your current and past subscriptions. Clicking "see more details" on a subscriptions gives you the option to edit quantities, add/remove products, pause, skip a delivery, or cancel a subscription.

Can I add/remove products from my subscription?

Sure can! Need an extra Chuck Roast this month? Just go to your subscriptions portal and select the subscription. Below the list of products in your subscription, you can "add to subscription" if you want all future orders to include the product or "one time purchase" if you want just the next order to include the product.

To remove a product from an order, just click the red trash can icon. You can also click "Edit" to adjust the quantity.

Can I get a reminder about upcoming orders?

Yes. Before every order, you'll get an email reminder. With one click you can access your upcoming order to add/remove products, skip the delivery, pause the subscription, or cancel.

Product Guarantee

What is "The Farmer's Handshake Guarantee"?

The Farmer's Handshake Guarantee is our promise that if you're not completely satisfied with your order, we will make it right with either product replacements or your money back. When you contact us, you'll speak directly to the folks who care for the cattle and pack beef for shipping.